FB icon

 

 

Terms & Conditions 

Please read our terms and conditions below

  1. INTRODUCTION

    1. We’ refers to DerDieDas and its contractors and ‘you’ and ‘your’ refer to whoever is reading this or utilising our services.

    2. This agreement outlines the terms and conditions both for the use of this website and for any services provided to you by our company.

  2. BOOKING A CLASS or “SCHNUPPERSTUNDE” (Trial Lesson)

    1. We are unable to make any guarantee as to whether or not we will be able to provide a class for your particular circumstance. We will, of course, endeavor to do so.

    2. When booking a Schnupperstunde we need payment by 5pm the day before your scheduled class, otherwise your booking cannot be confirmed.

  3. 1ON1 CLASSES (Private Classes)

    1. All fees are to be paid by 5pm the day before the class starts.

    2. normal class: If you wish to cancel a class at one of our teaching locations you must notify your teacher until 6pm the previous day, otherwise you will be charged for the class.

    3. in home class: If you wish to cancel a class at your home you must notify your teacher until 6pm the previous day, otherwise you will be charged for the class. The travel fee will not be charged.

    4. skype: If you wish to cancel a skype class you must notify your teacher until 6pm the previous day, otherwise you will be charged for the class.

    5. Should your teacher have to cancel a class without notifying you by 6pm the previous day, we will arrange a make-up class or a refund will be given.

    6. Students or teachers may cancel scheduled classes by 6pm the previous day with an appropriate communication. Cancellation notice should be done using one/some of following methods; e-mail, voice message to the mobiles, SMS messages, phone call.

    7. When purchasing a block of 10 or 5 you commit to taking these lessons. Should you wish to cancel your future lessons a refund cannot be guaranteed. In case of a refund, the hourly cost will be recalculated to PAYG lessons and a $30 administration fee will be charged.

    8. When booking PAYG lessons or a catch-up class we need payment by 5pm the day before your scheduled class, otherwise your booking cannot be confirmed. 

  4. MINI CLASSES (2 Students)

    1. All fees are to be paid before the class starts.

    2. If both students wish to cancel a class you must notify us until 6pm the previous day, otherwise you will be charged for the class. This applies to in-home classes and Skype classes as well. 

    3. If only one student wants to cancel the class, the class cannot be canceled.

    4. Should your teacher have to cancel a class without notifying you by 6pm the previous day, we will arrange a make up class or a refund will be given.

    5. Students or teachers may cancel scheduled classes by 6pm the previous day with an appropriate communication. Cancellation notice should be done using one/some of following methods; e-mail, voice message to the mobiles, SMS messages, phone call.

    6. Make-up classes can be taken for missed Mini classes at the current rate for 1on1 private classes.

    7. When purchasing a block of 10 or 5 you commit to taking these lessons. Should you wish to cancel your future lessons a refund cannot be guaranteed. In case of a refund the hourly cost will be recalculated to PAYG lessons and a $30 administration fee will be charged. This only applies if both students whish to cancel the course.

  5. GROUP COURSES (4 - 11 Students)

    1. To secure your seat we require a non-refundable $40 deposit, which is part of your total course fee. 

    2. We require the remaining payment of your course fee before the first day of the course, otherwise we cannot guarantee your seat.

    3. We require a minimum of 4 students to run a course

    4. Should we only have 3 students signed up for a class, we reserve the right to shorten the course duration by 1 week (accelerated 7-week course) or 2 weeks (normal 11-week course). In case we only have 2 students we will offer a discount on Mini Classes or refund your deposit entirely.

    5. Should you have to cancel your course within 3 days (72 hours) of the scheduled first class, we reserve the right to charge $40 as "administration fee", your remaining course fee will be refunded.

    6. Should you have to drop out of your course on the same day of the first class, but before taking the class, we reserve the right to keep 25% of the course fee as “early drop out fee”.

    7. Should you have to drop out of your course after taking the 1st class we reserve the right to keep 50% of the course fee as “late drop out fee”.

    8. The course fee is not refundable after the 2nd class has been taken.

    9. Catch-up classes can be taken for missed group classes at the current rate for 1on1 private classes.

    10. We reserve the right to move students within classes for educational reasons, provided the student is available on the alternative dates and times.

  6. FEES ARE NOT TRANSFERABLE BETWEEN CLASSES AND OTHER STUDENTS.

  7. We reserve the right to discontinue tuition for any reasonable cause.

  8. GIFT VOUCHERS

    Please note that purchasing a voucher does not guarantee a booking and that waiting periods for a lesson may apply. Please contact info@derdiedas.com.au to check teacher availability.

    1. Vouchers cannot be transferred, exchanged or refunded.  Unused vouchers will not be refunded and cannot be transferred to another student.

    2. Bookings for classes are essential and are subject to space and teacher availability. We will however, give our best to find a suitable time.

    3. Vouchers are valid for 1 year from the date of the invoice. All classes must be attended prior to expiry. Unused classes cannot be refunded.

    4. Voucher cannot be used in conjunction with any other discount or offer (eg discounted group rates) 

    5. Only the person named on the voucher may attend classes booked using that voucher. 

    6. Teaching locations are our classrooms in East Brisbane and Kangaroo Point. Classes at the student’s home/office can be arranged for an additional fee. 

    7. Students must provide DerDieDas with 24 hours notice when cancelling a lesson. The full lesson fee is payable for any lessons cancelled less than 24 hours before the scheduled lesson time (see our standard cancellation policy)

    8. Vouchers are redeemable for German lessons only.

    9. REVISION/PRACTICE CLASSES

    1. Each class is it's own unit and can be purchased separately. Purchasing "Unit 1" does not automatically sign you up for any other units.

    2. Once booked, the class fee (currently $10) is not refundable, unless DerDieDas has to cancel the event.

    3. In the case of unexpected circumstances and you cannot attend the class, you can attend a catch-up unit if you inform us of your absence 24 hours before the class starts.