Terms & Conditions
INTRODUCTION
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‘We’ refers to DerDieDas and its contractors and ‘you’ and ‘your’ refer to whoever is reading this or utilising our services.
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This agreement outlines the terms and conditions both for the use of this website and for any services provided to you by our company.
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1ON1 CLASSES (Private Classes)
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All fees are to be paid before the class starts.
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Normal class: If you wish to cancel the class, you must notify your teacher by 6 pm on the previous day. Otherwise, you will be charged.
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In-home class: If you wish to cancel the class, you must notify your teacher by 6 pm on the previous day. Otherwise, you will be charged. The travel fee will not be charged.
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Skype: If you wish to cancel the class, you must notify your teacher by 6 pm on the previous day. Otherwise, you will be charged.
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Students may cancel scheduled classes by 6 pm the previous day with an appropriate communication. Cancellation notice should be done using one/some of the following methods: email, text message, phone call.
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When purchasing a block of 10 or 5 lessons, you commit to taking these lessons. Should you wish to cancel your future lessons a refund cannot be guaranteed.
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MINI CLASSES (2 Students)
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All fees are to be paid before the class starts.
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If both students wish to cancel a class, you must notify us until 6 pm the previous day. Otherwise, you will be charged for the class. This also applies to in-home classes and Skype classes.
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If only one student wants to cancel the class, the class cannot be cancelled.
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Students or teachers may cancel scheduled classes by 6 pm the previous day with an appropriate communication. Cancellation notice should be done using one/some of the following methods: email, text message, phone call.
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Make-up classes can be taken for missed Mini classes at the current rate for 1on1 private classes.
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When purchasing a block of 10 or 5 lessons, you commit to taking these lessons. Should you wish to cancel your future lessons a refund cannot be guaranteed.
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GROUP COURSES AND REVISION COURSES (3 - 11 Students)
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To secure your seat, we require a non-refundable $48 deposit, which is part of your total course fee.
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We require the remaining payment of your course fee one day before the course starts. Otherwise, we cannot guarantee your seat.
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We require a minimum of 4 students to run a course.
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Should we only have 3 students signed up for a class, we reserve the right to shorten the course duration by 1 week (accelerated 7-week course) or 2 weeks (normal 11-week course).
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Should you have to cancel your course within 3 days (72 hours) of the scheduled first class, we reserve the right to charge $48 as "administration fee". Your remaining course fee will be refunded.
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Should you have to drop out of your course on the same day of the first class, but before taking the class, we reserve the right to keep 25% of the course fee as “early drop out fee”.
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Should you have to drop out of your course after the first class, we reserve the right to keep 50% of the course fee as “late drop out fee”.
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The course fee is not refundable after the second class of the course.
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Catch-up classes can be taken for missed group classes at the current rate for 1on1 private classes.
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We reserve the right to move students within classes for educational reasons, provided the student is available on the alternative dates and times.
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FEES ARE NOT TRANSFERABLE BETWEEN CLASSES AND OTHER STUDENTS.
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WE RESERVE THE RIGHT TO DISCONTINUE TUITION FOR ANY REASONABLE CAUSE.
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Please note that purchasing a voucher does not guarantee a booking and that waiting periods for a course may apply. Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. to check for available seats.
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Vouchers cannot be transferred, exchanged or refunded. Unused vouchers will not be refunded and cannot be transferred to another student.
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Bookings for courses are essential and are subject to space.
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Vouchers are valid for 2 years from the date of the invoice. All classes must be attended prior to expiry. Unused classes cannot be refunded.
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Vouchers cannot be used in conjunction with any other discount or offer (e.g. discounted group rates).
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Only the person named on the voucher may attend classes booked using that voucher.
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Vouchers are redeemable for German courses only.
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REVISION/PRACTICE CLASSES (SINGLE CLASSES, NOT COURSES)
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Each class is its own unit and can be purchased separately. Purchasing "Unit 1" does not automatically sign you up for any other units.
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Once booked, the class fee is not refundable unless DerDieDas has to cancel the event.
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